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Biographies of Atlanta-based Arrow Exterminators (parent company of Hughes Exterminators) representatives are included below. To schedule an interview, please fill out the media request form.
Emily Thomas Kendrick
President & Chief Executive officer
Emily Thomas Kendrick is the President and Chief Executive Officer of Atlanta-based Arrow Exterminators. She represents the 3rd generation of her family owned and operated company which her grandparents founded in 1964. Today Arrow is the sixth largest pest control company in the United States and the 2nd largest privately held company ranked by revenue. Arrow boasts a modern fleet of more than 2,100 vehicles, 123 service centers, over 2,400 team members, and revenues exceeding $245 Million. The company offers innovative and environmentally responsible services to protect the homes and businesses of customers in Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia.
A respected leader and Industry ambassador Emily began her career at Arrow over 20 years ago in 1998 after graduating from Vanderbilt University in Nashville, TN. She learned all aspects of the operations side of the business while working in several offices in Metro Atlanta before moving into commercial pest control sales. In addition, she gained experience in the Marketing and IT Departments before being promoted to Chief Operating Officer in 2003. She assumed her role as President in 2008 and as Chief Executive Officer in 2010.
Emily has served on the Board of Directors of the National Pest Management Association (NPMA) twice and has been active in the Professional Women in Pest Management (PWIPM). In 2009 she received the inaugural “Woman of Excellence Award” for the entire Pest Management Industry. In 2011 she received the prestigious Pest Control Technology Crown Leadership Award. In addition, Emily has been a member of the Young Presidents Organization (YPO) since 2005 and has served on the Advisory Board for the Emory University Winship Cancer Institute since 2010, and is an Emeritus Board Member for St. Jude’s Recovery Center.
Emily and her husband Hugh enjoy doing anything outdoors including hiking, skiing, and scuba diving. But their favorite thing to do it spend time with their niece and nephew and their 3 grandkids.
Shay Jones Runion
Chief Human Resources Officer & Senior VP of Professional Development
Shay serves as Chief HR Officer and Senior Vice President of Professional Development for Arrow Exterminators. She is a strategic business partner as a member of the Executive and Strategic Planning Teams at the company. Her duties include the management of the organization’s Human Resource strategic initiatives, objectives and functions, which include HR, benefits, payroll, recruiting and the company’s intern program. She is also the executive representative for Professional Development which encompasses Arrow University and Technical Services. Arrow University is the company’s professional development team that uses advanced learning concepts and techniques to facilitate all training for the company, including manager, new employee and technical training. Shay has been named “Impact Player of the Year” for 2012-2013, 2013-2014 and 2015-2016 along with her team members. In addition, she also was named the recipient of the “Jeff Singley Leadership Award” in 2014. Runion was named NPMA’s (National Pest Management Association’s) Women of Excellence Award winner in 2016 for her impact on our industry in Georgia and the national front.
The Arrow University Team under Shay’s leadership won the Joe Thomas Pioneer Award for the company in 2018. This award is given to the individual or team in the company who is recognized for using creativity and innovation for the advancement of Arrow. Factors for consideration include the impact on the company, a "Beyond the Call" attitude, pushing the edge of the envelope, overall contribution, leadership skills, and respectfully challenging the paradigm. Most recently, Shay was honored by the Atlanta Business Chronicle as a recipient of a HR Hero Award for her outstanding accomplishments in the HR field.
Shay graduated from Auburn University in Agricultural Sciences and has a Master of Sciences degree in Human Resources Development from Villanova University. Shay previously served on the Georgia Pest Control Association Executive Board for over four years. Runion is the 2nd female in the 66-year history of the Association to serve on the Executive Board and as President. Shay is still very involved with the state association serving as a Region Director and on several committees. She also spearheads the Professional Women of GPCA group. She serves as Co-Chair for the National Pest Management Association’s Professional Women group and Chair of the newest committee, the Recruitment and Retention Committee in which she will use her HR expertise. Shay is a GA department of Agriculture approved speaker, helps facilitate train-the-trainer, and has served as the GPCA Leadership Chairman and the Education committee co-chair for several years in the past.
She is also a member of the Board of Visitors for Truett McConnell College. Her contributions extend to her community in which she works with several local schools as a senior project professional mentor and booster club supporter. She resides in Canton, GA with her husband Jeff and two boys, Zeb and Eason. Their family is involved in their Church where she enjoys singing. They spend family time playing sports and watching sporting events. You can find the four of them either at their Church, at the ballfield or riding four-wheelers and dirt bikes. Shay enjoys her work but also loves being a boy mom!